Terms & Conditions. 

See below terms and conditions regarding the payment and guarantee for services  provided by BTM Solutions. “BTM Solutions” is the trading name for “BTM Electrical  Limited” 

————————————————————————————————————– ————————-  

Terminology  

For the purpose of these terms & conditions the following words have the following  meanings:  

• “Us/We/Our” refers to BTM Solutions (“BTM Solutions” is the trading name for “BTM  Electrical Limited”) 
• “You” refers to you: the customer/client (the person or organisation for whom we agree  to carry out work  

and/or supply or materials).  

• “Tradesperson/tradespeople” refers to the employee(s) or subcontractor(s) appointed  by BTM Solutions to carry out work.  

Invoices, Charges and Payments (1) 

1.1 Upon your agreement for us to carry out estimated or pre-booked work, a deposit  payment of 35% of the total may be requested immediately. If a deposit payment has  been requested, no works will be carried out or services provided until settlement of the  requested has been cleared.  

1.2 Final payment is due on satisfactory completion of work for which payment is due  on the due date stated on invoice (unless a payment plan has been put into place in  writing by you our client and agreed with BTM Solutions). BTM Solutions reserves the  right to accrue and charge interest on any part of an undisputed invoice which remains  unpaid after the due date at a rate of 3% above the banks base rate per annum until  payment is received by BTM Solutions. Failing payment after 20 days from due date BTM  Solutions will automatically start legal claims proceedings at the full rate of the new  invoice, the client shall be liable to pay all cost, charges, fees and disbursements which  can be reasonably incurred in the recovery of any unpaid invoices regardless of the  value of claim. There may be daily interest applied to any long-term outstanding debts  until payment is cleared in full.  

1.3 If job is cancelled 3 days or more prior to the start date a full refund of the deposit  will be issued. If cancelled 24 hours or less the deposit paid is non-refundable if it  reflects true and reasonable loss to the business. 

1.4 If you pay by Credit Card your payment should be protected under Section 75 of the  Consumer Credit Act. If you choose not to pay by Credit Card it may not be protected.  1.5 Our normal working hours are Monday to Friday 8am till 5pm with a one-hour lunch  break, any work(s) outside these hours can be charged at a higher rate.  1.6 It is the customers responsibility to ensure permission, building warrants, access to  site/job or authorisation for any/all work. Failing to supply permission, building  warrants, access or authorisation a charge may be incurred at a rate of £90 plus vat.  

Guarantee (2) 

2.1 For your peace of mind, we provide a 12-month guarantee on labour carried out by  BTM Solutions in respect of faulty workmanship only. This is active from the date of  completion of work, in addition to any manufacturer’s warranty this does not aƯect your  rights under the Consumer Rights Act 2015 or any other relevant consumer legislation.  2.2 The guarantee will become null & void if the work completed/supplied by us is;  Subject to customer misuse or negligence, Repaired, modified or tampered with by  anyone other than a BTM Solutions tradesperson.  

2.3 We will accept no liability for, or guarantee suitability, materials supplied by you &  will accept no liability for any consequential damage or fault unless caused by our  negligence. We will not guarantee any work in respect of any work undertaken on  instruction from you and against the written or verbal advice of the BTM Solutions  tradesperson.  

2.4 Work is only guaranteed in respect of work directly undertaken by us and full  payment having been made.  

2.5 Any non-related faults arising from recommended work which has not been  undertaken by us will not be guaranteed.  

2.6 Where we agree to carry out work on installations of inferior quality (or over ten  years old) no warranty is given in respect of such work and we accept no liability in  respect of the eƯectiveness of such work or otherwise. 

Liability (3) 

3.1 The client accepts sole responsibility for payment of all invoices issued under these  terms, including any interest, charges, or recovery costs applied under clause 1.2,  unless it is expressly disclosed in writing at the time of instruction that the client is  acting on behalf of a third party.  

3.2 We will only be liable for rectifying our own guaranteed work and will not be held  responsible for any ensuing damage or claims resulting from other work overlooked or  subsequently requested and not undertaken at the time.  

3.3 We will not be held liable or responsible for any damage or defect resulting from  work not fully guaranteed, or where recommended work has not been carried out. 

3.4 Work will not carry a guarantee where you have been notified by the tradesperson  either verbally or indicated on any supporting documents, invoices, quotations or  certificates.  

3.5 We shall not be held liable for any delay, or consequences of any delay, in  performing our obligations if such a delay is due to any cause beyond our reasonable  control and we shall be entitled to reasonable time extensions.  

3.6 We shall not be held liable for defects arising from pre-existing faults, third-party  installations, or materials supplied by others. Liability is limited to the value of the  works carried out, except where otherwise required by law.  

Title to Goods (4) 

4.1 Goods supplied and delivered by us to you, or your premises, shall remain our  property until paid for by you in full. Whilst goods remain our property, we have the  absolute authority to; Retake, sell or otherwise deal with or dispose of all or any part of  these goods, Seek a court injunction to prevent you from selling, transferring or  otherwise disposing of such goods.  

4.2 The risk in such goods will pass to you on delivery to you. You must insure them at  replacement value, and if asked you must produce evidence that they are properly  insured.  

Raising a Complaint (5) 

5.1 If you are dissatisfied with any aspect of our service, please contact us as soon as  possible by email (info@btmsolutions.co.uk) or telephone (01702888731), providing  details of the issue and any relevant reference numbers. We have access to an  Alternative Dispute Resolution Service (ADR) for complaint handling if required.  

5.2 We will acknowledge receipt of your complaint within 5 working days and confirm  who is handling the matter. We will investigate the complaint thoroughly, which may  include reviewing job records, speaking with engineers, and arranging a site visit if  necessary. A written response will be provided within 14 working days of  acknowledgement, outlining our findings and proposed resolution.  

5.3 All complaints are recorded and reviewed to help us improve our services and  prevent future issues.  

General  

These terms and conditions may not be released, discharged, supplemented,  interpreted, varied or modified in any manner except by an instrument in writing signed 

by a duly authorised representative and you. Our terms and conditions will prevail over  any terms and conditions used by you or contained set out or referred to in any  documentation sent to us by you this does not aƯect your rights under the Consumer  Rights Act 2015 or any other relevant consumer legislation. By entering into a contract  with us, you agree to be bound by these terms and conditions. These terms and  conditions, and all contracts entered into between us and you, shall be governed by and  construed in accordance with the laws of England and Wales, and shall be subject to  the exclusive jurisdiction of the courts of England and Wales.  

“BTM Solutions” is the trading name for “BTM Electrical”  

This document (including any attachments) is intended only for the recipient(s) named  above. It may contain confidential or privileged information and should not be read,  copied, or otherwise used by any other person unless express permission is given. If you  are not a named recipient, please contact the sender and delete the email from your  system. It is the recipient’s responsibility to ensure that appropriate measures are in  place to check for software viruses.  

Please consider the environment before printing this document